All orders are shipped from Edinburgh, Scotland and will usually be dispatched within 48 hours of us receiving payment. Items dispatched to mainland UK destinations will usually arrive within 1-2 working days of being shipped. Items shipped to the rest of the world will vary.
You will always be able to see your exact shipping costs at checkout but you can also refer to the list below for information.
Shipping to the UK is charged at a flat rate of £8.80. All items are shipped using DHL Express tracked delivery service. As soon as your item is dispatched, you will receive tracking information and you will be able to see your expected delivery date as well as change the date you would like your parcel to arrive if the first available delivery date does not suit you.
Shipping to the USA is using DHL Express fully tracked and is charged at a flat rate of £60. Deliveries usually take between 3 and 10 working days. Please note that all local duties and taxes are not included and will need to be paid to local customs on import. Following August 28th 2025, the US government has now removed the $800 de minimis threshold, meaning all commercial shipments are now subject to duties and taxes, regardless of value.
Shipping to Europe varies depending on the location and order weight but the exact shipping cost will always be shown at checkout. Parcels to Europe usually arrive within 3 to 10 working days. All local duties and taxes are not included and will need to be paid to local customs on import. Following Brexit, we now remove British VAT (value added tax) from all international orders to make sure that you do not pay VAT twice. However, you wil be charged local import taxes, which will need to be paid on arrival of the good into your country.
We can generally ship anywhere in the world, so please do get in touch, and we should hopefully be able to provide you with a custom shipping quote for your location. For a shipping quote for any other part of the world, please contact hello@elleihome.com.
Please note that we remove British VAT (value added tax) from all of our international (including the USA and EU) orders. Our shipping costs do not include any locally applied taxes and charges may be levied by your country. Any such costs are your own responsibility. Once the goods have been shipped, should the payment of local duties and taxes be refused by the customer, and the goods returned to Ellei Home, we reserve the right to apply a minimum of 15% of the value of the order as a restocking fee. This charge will cover the third-party costs incurred by Ellei Home for the return of the goods. Shipping costs will not be refunded in this instance.
As there have been many changes to taxes and charges over the last few years due to a more turbulent political situation, please do get in touch at hello@elleihome.com if you have any questions regarding this and I will be happy to answer any questions in more detail.